Shipping PolicyThank you for visiting and shopping at www.nj-jewellery.com Following are the terms and conditions that constitute our Shipping Policy.
Order cut-off time: 4 P.M.
Orders are generally shipped within 1-2 (Monday – Friday)
The quality delivery time is 3-7 (Monday – Friday)
- For all orders we provide flat shipping fee $15 for all orders all over the world, while we suits use reasonable efforts to satisfy the shipping and delivery dates provided above, we shall not be liable for any delays in shipments.
Once your order has been confirmed, it can't be modified or canceled. If you'd wish to return a product, you've to start out the returns procedure once you've received the item.
Item not received
If you've successfully placed an order and haven't received it yet while the tracking status shows, it's delivered. You’d wish to contact the carrier to hunt out your Bags as once the item is bagged, we don't have control over it (once it’s by the carrier), but if the problems still persist kindly write us at email@example.com and we'll try our greatest to help and resolve the issue at our earliest.
Sometimes tracking information won't be available. This could be due to technical issues because of which the tracking information isn't updated on the app. In such cases, if you're still unable to locate your item, contact us at firstname.lastname@example.org and we'll assist you to resolve the issues at our earliest.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Nj-Jewellery is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Online Customer Service:
Mon-Fri 10am-6pm PST
If you are contacting us outside of customer service hours, please email us at email@example.com
Public Relations US & International: firstname.lastname@example.org
Wholesale Inquiries: email@example.com
158 N Robertson Blvd West Hollywood, CA 90048
Building-B105, The E Warehouse Creative Industrial Park, No.751 YiChang Road, PuTuo District, Shanghai China
Due to the coronavirus, we'
Total Delivery Time = Handling Time + Transit Time (+ any holidays)
Handling time: 0-1 Business Days. It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
Transit time: 3-10 Business Days. It is the time between when the seller hands the order over to the carrier until its delivery to the customer’s address.
Shipping time is estimated and commences from the date of shipping, rather than the date of the order, and can take longer than expected date due to the invalid address, customs clearance procedures, or other causes.